Our Privacy Policy 

R88 Media Value Your Privacy. We Are DPA Registered And ISO Accredited

This is our page full of legal jargon, here to help protect you.

By using our services, you automatically agreed to the policies laid out therein. If your user does not agree with these policies, please contact R88 Media Solutions support team on Support@r88media.com

R88 Media Solutions Limited, may make a reduction in the formal title (an abbreviation) in this document to R88 Media, R88 Media Solutions, R88 Media Solutions UK or R88. This is to help aid the ‘ flow’ of this document. The legal body referenced in the content of this document, regardless of the abbreviated term is point to R88 MEDIA SOLUTIONS LIMITED.

Privacy Policy

R88 Media Solutions Limited – Privacy Policy.

R88 Media Solutions limited are committed to protecting your privacy.

The majority of our site can be viewed without you giving us any information, personal or otherwise. In some instances we do, however, need information to provide services that you request.
This policy explains how and why we collect information, and how that information will be used.

By using this Website you give your consent that all personal data that you submit may be processed by R88 Media Solutions or its agents in the manner and for the purposes described in this privacy policy

R88 Media Solutions Limited protects the privacy of our users’ personal information.
We comply with the data protection laws that apply in the United Kingdom.

What this Privacy Policy Covers

This policy covers R88 Media Solutions Limited treatment of both anonymous and personally identifiable information that R88 Media Solutions Limited collects when you visit our website, and when you request our services.

This information is for statistical purposes only and includes information such as IP addresses, types of browsers used to access our site, referring/exit pages, platform type, tracking of movements to analyse trends, and provide broad geographical and demographic information.

The information collected is not linked to any personally identifiable information. You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail id, to correspond with you, to process an order, or to provide you with a service.
If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so.

External Links.

This website contains links to other sites. R88 Media Solutions Limited cannot be held responsible for the privacy policies of such sites. This privacy statement applies solely to the collection of information from www.r88media.com

This R88 Media Solutions Limited’s website does use cookies at this time. This may be subject to change in the future. Notification of such a change will be dealt with in accordance with the practice set out in the ‘Changes to This Policy’ section below.

Operational Names Under R88 Media Solutions Ltd 
R88 Media
Tuyu
Tuyu Media

Disclosure for legal reasons

Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.

Changes to This Policy

R88 Media Solutions Limited may amend this policy from time to time. If we make substantial changes to the way we handle personally identifiable information associated with this site, we will post an announcement on this website.

Governing Law

This privacy policy is governed by and construed in accordance with the laws of England . You agree to submit any dispute arising out of your use of this Website to the exclusive jurisdiction of the Courts of England.

Data Protection

R88 Media Solutions Limited acknowledges the duty of responsibility this places upon us and our privacy policy is designed to provide you with the reassurances you require to be entirely satisfied that we will conduct the use and storage of your personal information in an entirely fit and proper manner. R88 Media Solutions Limited abides by the notification requirements of the UK’s Data Protection Act 1998.

Notification under the Data Protection Act 1998 is now a statutory requirement and replaces the previous requirement for registration under the Data Protection Act 1984.

The Data Protection Act 1998 places obligations on data controllers in order to satisfy this principle

Access to View, Edit & Delete Personal Information

You may request to view, edit or delete any personally identifiable information that R88 Media Solutions Limited holds on you.

If you wish to have your information deleted then we will remove any personally identifiable tags from your information and we may archive it for statistical use.

Upon receipt of your written request we will disclose to you the Personal Data we hold about you or a description of that data.

Requests to delete Personal Data are subject to any applicable legal and ethical reporting or other obligations imposed on R88 Media Solutions.

Information Sharing

R88 Media Solutions Limited  will not sell, pass or rent personally identifiable information to third parties.

We will only share personally identifiable information with third party companies that work on behalf or in conjunction with R88 Media Solutions, to provide a service which you have requested.

R88 Media Solutions Limited will not supply your personal data to a third party for commercial exploitation such as direct marketing, email or text message spamming

Questions or Comments

If you have any further questions, or would like to comment on this privacy policy, or any aspect of the R88 Media Solutions Limited website, please send an email to support@r88media.com

Terms of Use & Privacy Policy.

This is our page full of legal jargon, here to help protect you.

By using our services, you automatically agrees to the policies laid out therein. If your user does not agree with these policies, please contact R88 Media Solutions Limited’s support team on support@r88media.com

Terms of Use.

Website service

Defined – we currently offer three tiers of website service; website Package 1: This package includes connecting your domain name to your site. You can store up to 3 GB with 2 GB bandwidth, 5 pages and connecting social media sites – chargeable to you at £19.99 website Package 2: This package includes connecting your domain to your site. You can store up to 10 GB with unlimited bandwidth. 7-10 pages and connecting social media sites. chargeable to you at £24.99 eCommerce: This package includes connecting your domain, using the

e-Commerce feature. You can store up to 20 GB with 10 GB bandwidth. chargeable to you at £29.99 Website domain name purchasing – R88 Media Solutions Limited can purchase domain names on behalf of your company, but will forward any and all associated costs to you/ your business.

Domains – Existing/ Established Domain names

R88 Media Solutions Limited do not take automatic ownership of our merchants existing domain names, we require these to be transferred or DNS changed to our servers for your businesses website service to go live.

Once your website is live, any actions to domain name (i) domain movement defined by transferring or replacing your website will be breaching your contract with us, unless specified & agreed prior to movement. If circumstances arose that a domain name was moved without consent, R88 Media Solutions Limited will contact NOMINET (UK domains) and will raise a domain ownership challenge due to your agreement with R88 Media Solutions UK. We will pass all costs involved to you/your business and will also incur and administration cost to rectify the outstanding issue.

You/Your business will agree/ agreed to allow R88 Media Solutions Limited to have legal authority over your domain name until your contract is (i) fully paid for the agreed contract length, minimum 12 month agreement. (ii) Terminated & released with our sanction.

By agreeing to our services, you accept these terms and conditions.

Domains – New Domain names

R88 Media Solutions Limited offers a complete domain purchase, management and hosting service for all merchants.* fee’s apply.

We will purchase this domain on your behalf, placing ownership to you/your business. You/your business agree that until your contract has ended with our services, we have authority to manage this domain to satisfy our needs as well as your businesses.

Once your website is live, any actions to domain name (i) domain movement defined by transferring or replacing your website will be breaching your contract with us, unless specified & agreed prior to movement. If circumstances arose that a domain name was moved without consent, R88 Media Solutions Limited will contact NOMINET (UK domains) and will raise a domain ownership challenge due to your agreement with R88 Media Solutions Limited. We will pass all costs involved to you/your business and will also incur and administration cost to rectify the outstanding issue.

You/Your business will agree/ agreed to allow R88 Media Solutions Limited to have legal authority over your domain name until your contract is (i) fully paid for the agreed contract length, minimum 12 month agreement. (ii) Terminated & released with our sanction.

By agreeing to our services, you accept these terms and conditions.

Payments

R88 Media Solutions Limited offers a monthly direct debit service only for website hosting and SEO packages.

All media solutions purchased with us are subject to 2 payment methods

  1. Full payment upfront prior to work being carried out via cheque or electronic payment.
  2. Monthly direct debit service – for orders over £1099 we offer the following direct debit option; 50 percent deposit upfront payment and the remaining balance payable equally over 6 months (excluding website hosting)

For orders over £2099 we offer the following direct debit option; 30 percent deposit upfront payment and the remaining balance payable equally over 10 months (excluding website hosting)

For contracts signed or terms accepted electronically you agree to our terms and conditions below, including our auto renewal process.

Our service to you
Our service will suspend if payments fall in arrears of more that 30 days.

Should arrears not be paid in full in a further 30 days, administration charges will be incurred and service will be terminated
You will be legally bound to pay for this contract in full, regardless of time live.

We (R88 Media Solutions Limited) reserve the right to implement without prior notice or consultation any price increases that we feel are necessary.

Whilst we work closely with third party companies, R88 Media Solutions Limited are an independent company with no formal affiliations.

R88 Media Solutions Limited contracts are annual, based from the start – a 12 month period to the same date a year later.  We opt all our customers in for an auto renewal service to help ease the workload of our merchants. By signing your original contract or accepting terms electronically (email) you have opted in for this service. This also will renew your contracts held as agreed when originally accepting our terms.
Auto renewal service – If you wish to terminate your agreement prior to the renewal or its ‘start’ you will be required to notify us 90 days prior to the anniversary of your original start date. If you inform us after this time, you will be subject to termination administration charges, on-top of our outline fee’s below to release and cancel services at the point of termination.
If you do not inform us at least 7 days in advance of your ‘annual renewal’  you agree to use services for another year, and will be bound another annual renewal cycle. Please contact our support team to opt out of this service in advance of your renewal of service *details below*
R88 media solutions Limited take the assumption that if we do not hear from our merchants or they fail to reply to correspondence regarding renewals. We will (i) roll their agreement onto the next year offering the ‘same as last year’ service and (ii) make necessary enhancements we feel will continue/improve your online performance. If a merchant does not want to opt in to this ‘auto-renewal’  they must formally contact us via email or letter at least 90 days prior to the accounts anniversary  – Within our allowable cancellation terms.
We will accept and allow terminations of services with us, however these are subject to a £99+ VAT administration fee. This fee will cover the additional work created for our team to begin the closure of your website, SEO patches and additional content.  If you wish to move your website away from R88 media Solutions Limited. This exit period may be extended up to 95 days. Upon giving notice on an auto renewal contract.

Investigations / Disputes

In the unlikely event of our customers/ merchants complaining. R88 Media Solutions Limited will investigate all issues raised and conclude with a resolution. Our customers/ merchant will need to continue to pay for this service until our investigation is finished as not doing so will breach their contract and will incur administration charges as outlined in the missed payments section.

R88 Media Solutions Limited will inform our customers/merchant of the findings and will move forward. If a customer/ merchant is not happy with our resolution we provide they will need to pursue this outside of R88 Media Solutions Limited but still continue to pay their contracted balance owed until a resolution is met.

R88 Media Solutions Limited reserve the right to collect owed balances via a third party collections agency if R88 Media Solutions Limited cannot re-establish a relationship & payment plan. *You will be subject to additional fees once this process begins*

Payments & Owed balances

By signing your order form, you agree to our terms and conditions below.

R88 Media Solutions Limited offer a direct debit service for balances over £500 per annum (exceptional cases are considered below this threshold)

R88 Media Solutions Limited will send you a link to follow and will require you to create a direct debit agreement via our third party payment platform to collect the agreed sum over an agreed time frame – This is currently Gocardless.
If a payment is missed, you agree for R88 Media Solutions Limited to recollect this sum via Direct Debit through our automatic recharge system. You will also be charged a missed payment administration fee of £30.00 each missed payment – unless previously authorised.

R88 Media Solutions Limited will continue to call for the owed sum unless contacted with alternative payment means.

If a direct debit is cancelled without 30 days notice and alternative payment in place. You will be subject to a administration fee of £30 per direct debit cancellation. R88 Media Solutions Limited reserve the right to collect owed balances via a third party collections agency if R88 Media Solutions Limited cannot re establish a relationship & payment plan.

 Cancellations

R88 media solutions hold the right to withdraw online services immediately and suspend access to elected services until (i) The individual product exit fee is paid (ii) The owed balances are cleared in full. Once your 90 day initial cancellation* is cleared and all monies paid. We will grant access to these services and allow the transfer away from R88 media solutions Limited. This right extends us the right to freeze any and all links to your domain names held with us, email account associated with it and third party media linked to it.
Failure to pay off owed balances to us within ‘reasonable time’ may result in R88 Media Solutions Limited auctioning your domain off to raise monies owed on account.

*Individual service exit fees apply for social media (providing we created these accounts), Google, BING & Yahoo mapping and review accounts (providing we created these accounts) domain transfer fees (providing we registered these names) and image usage fees.
Charges will vary, please consult our support services for exact costings of these.

Cancellation of service (additional)
R88 Media Solutions Limited’s cancellation policy is as follows;

New accounts – New build project/ New customer accounts.

Once work has started on your service i.e website building, payment to third parties or management of third party services  with R88 Media Solutions Limited, there will be no refunds of monies paid or money owed on this contract. You will be legally bound to pay in full the total contract price, regardless if you wish to terminate before the completion of your account services i.e website creation, social media services, third parties and (if not elected out of) auto renewal services. If you wish to terminate your contract with R88 Media Solutions Limited prior to its completion date, you will be charged 100%  of your contracted total, you will be liable for the total signed term, regardless of times spend in contract.

*Image usage – If you wish to use the images we have taken, you must gain explicit written consent to do so. We have the right to begin legal proceedings against unauthorised image use. This includes the use of stock images purchased on behalf of your website project.

All contracts signed or terms accepted electronically on your premises are not bound by the UK distance selling regulations.
If you wish to cancel and do not pay the total balance, we hold the right to enforce this money be collect via a third party collections agency or DCA’s.

* If outstanding agreed amount has not paid in full within 30 days of signing our contract, legal action will commence to recover the outstanding debt. R88 Media Solutions Limited reserve the right to collect owed balances via a third party collections agency if R88 Media Solutions Limited cannot re establish a relationship & payment plan.

Existing customers

To cancel/ terminate your existing service (i) After the initial build & creation costs have been paid with R88 Media Solutions Limited you must give at least a 90 day notice in writing (this can be via a verified email account) or, for your peace of mind, we advise that you notify us of any such cancellation in writing via recorded delivery to our head office.

R88 Media Solutions Limited do not issue refunds for work already carried out, i.e. website creations or third media services.

Website creation services by R88 Media Solutions Limited.
By signing your order form or accepting terms to proceed via email, you agree to our terms and conditions below on any new website project.

R88 Media Solutions Limited website creations process (current 2017 onwards process)

R88 Media Solutions Limited will create a version of your website which fits the instructions provided for aesthetics and general content.

R88 Media Solutions Limited are not responsible for your websites content, nor are we liable if the information, spelling or grammar provided is incorrect. We will always inform our customers to check their own website content as soon as it is set ‘live’.

R88 Media Solutions Limited will email our customer/ merchants a copy or ‘proof’ of this website to read, change and correct any errors. whilst we will endeavour to provide accurate and correct information and literature, we ask our customers/merchants to check this is sufficient to set the website ‘live’. If this correspondence is not replied to, we take an assumptive position that our merchant is happy to proceed in setting this product live. Our sales staff will also contact merchants via phone/ face to face to go through this product after its launch.

R88 Media Solutions Limited’s customers are responsible for all information, imagery and content unless we formally agree to provide this. If errors / changes are required, we request our merchants to inform us prior to the launch of any new website. if these issues arise after we launch the new website, we will change these fee free but will not be held liable for any information that may be incorrect.

Domain & Website hosting through R88 Media Solutions Limited.

R88 Media Solutions Limited offer monthly rolling, 12 month hosting contracts. By signing your order form or accepting terms to proceed via email, you agree to be bound by this 12 month period with a further 30 days notice prior to termination.

Our hosting charges may be subject to change in price, such as the addition of VAT. These charge increases are in line with our charging from our hosting providers. We will inform our merchants of this in advance.

Domain & Email services through R88 Media Solutions Limited.

R88 Media Solutions Limited offer our customers the opportunity to bring their businesses email names to us.
Whilst we work with our customers closely we cannot always guarantee the transfer of your domain name is going to be successful (this includes a delays) and may impact on your websites email facilities.

R88 Media Solutions Limited take no responsibility if we cannot transfer your email name to us. Where possible, we will provide a new domain name to use on a temporary/ permanent basis. Domain name provided by R88 Media Solutions Limited will be legally owned by R88 Media Solutions Limited.
R88 Media Solutions Limited will not compensate for loss of earnings, delays or issues involved in transferring a domain name to our servers.

R88 Media Solutions Limited offer a voluntary management in transferring a domain name. This service can be withdrawn should be encounter significant issues, we will inform our merchants of this in advance.
We can provide external email services via our third party companies, however this will include a cost. R88 Media Solutions Limited take no legal or formal responsibility of these accounts.

Any third party media we had managed on your behalf- such as Google will be subject to their own terminations policy.

Change of business owner/ directorship and/or other.
By signing your order form or accepting terms to proceed via email you (i) agree your brand to be linked with R88 Media Solutions Limited for the minimum contracted time. Any outstanding orders you hold will be part of the company ‘sale’ and will be sold to the new owners as outstanding liabilities.

R88 Media Solutions Limited are not responsible for ensuring this is discussed at point of business sale – (ii) you/ your brand will be subject to Nominet, Google and all third party media’s terms and conditions. By signing your order form or accepting terms to proceed via email, will bind your brand name to complete full payment of any outstanding balance.

If full payment is declined, referred or contested.

R88 Media Solutions Limited will (i) will hold the right to enforce this money be collect via a third party collections agency or DCA’s.(ii) inform relevant bodies (such as Nominet) that services fulfilled have been refused payment. Your domain name and any online reference will be blocked until full payment is collected/ we are satisfied to release.*additional administration fee’s will apply*
R88 Media Solutions Limited hold all legal rights to your online branding, domain name & all other material until we have been paid in full for all services.

Domain Names – INBOUND transfers.

R88 Media Solutions Limited, offer our customers the opportunity to bring their businesses domain names to us via IPSTAG transfers, pointing or DNS. Whilst we work with our customers closely we cannot always guarantee the transfer of your domain name is going to be successful (this includes a delays)

R88 Media Solutions Limited take no responsibility if we cannot transfer your domain name to your new website. where possible, we will provide a new domain name to use on a temporary/ permanent basis. Domain name provided by R88 Media Solutions Limited will be legally owned by R88 Media Solutions Limited. R88 Media Solutions Limited will not compensate for loss of earnings, delays or issues involved in transferring a domain name to our servers.
R88 Media Solutions Limited offer a voluntary management in transferring a domain name. this service can be withdrawn should be encounter significant issues, we will inform our merchants of this in advance.

Domain Names – OUTBOUND transfers

R88 Media Solutions Limited offer our customers the opportunity to take their businesses domain names away IPSTAG transfers, pointing or DNS. Whilst we work with our customers closely we cannot always guarantee the transfer of your domain name is going to be successful (this includes a delays) R88 Media Solutions Limited take no responsibility if we cannot transfer your domain name to your new website elsewhere. where possible, we will provide a new domain name to use on a temporary/ permanent basis. Domain name provided by R88 Media Solutions Limited  will be legally owned by R88 Media Solutions Limited.
R88 Media Solutions Limited will not compensate for loss of earnings, delays or issues involved in transferring a domain name to our servers.

R88 Media Solutions Limited offer a voluntary management in transferring a domain name. this service can be withdrawn should be encounter significant issues, we will inform our merchants of this in advance.

Domain Names – Non payment of account

By signing your order form or accepting terms to proceed via email, you agree to our terms and conditions below.
R88 Media Solutions Limited hold legal right over your business domain, regardless of true ownership until we have satisfied our accounts and billing. we will then release this domain for a third party to collect.

Any domains purchased by R88 Media Solutions Limited will remain our property unless formally stated or purchased off us.

R88 Media Solutions Limited can not offer guarantees of returns on advertising and do not offer refunds against advertising campaigns or any advertising created by or managed through us. R88 Media Solutions Limited do not compensate for loss of earnings.

We reserve the right to terminate your agreement with us if (i) you do not pay your bill within 30 days, as agreed in your contract/ agreement or (ii) if you do not supply the necessary content – Such as photographs or copy for website content (as required)

R88 Media Solutions Limited will not issue refunds against this form or termination and you/ your business will still be liable for the total agreed & contracted sum. All services will be terminated immediately i.e taken down offline.

R88 Media Solutions Limited have complete ownership of and/ all website products we design. By using our services you agree to sign over your business domain name to R88 Media Solutions Limited.

Fraklin House
3 Commercial Street
Hereford
HR2 2A
0800 033 7980

Last updated January 2017

Company Number 09413366