Cookies

Cookie Policy

Last Updated: October 2026

This Cookie Policy explains how we use cookies and similar technologies on our website. We are committed to being transparent about how we collect and process your data.

Under the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR), non-essential cookies cannot be dropped onto your device without your explicit, active consent.

1. What Are Cookies?
Cookies are small text files placed on your computer or mobile device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide data insights to the website owners.

2. How We Use Cookies
We keep our website data tracking minimal. We do not use any advertising, marketing, or behavioral targeting cookies.

We only use cookies for three specific reasons:
1. Strictly Necessary: To make the website function properly (e.g., remembering your privacy choices).
2. Performance & Analytics: To understand how visitors interact with our site so we can improve our user experience.
3. Functional Support: To power our live customer chat functionality.

3. The Cookies We Use
Below is a full breakdown of the specific cookies used on this website:

Category: Strictly Necessary
Cookie Name: cookie_consent_status
Provider: This Website
Purpose: Remembers whether you clicked “Accept” or “Reject” on our cookie banner so it does not pop up again.
Expiry: 1 Year

Category: Performance & Analytics
Cookie Name: _ga
Provider: Google Analytics
Purpose: Used by Google Analytics to calculate visitor, session, and campaign data for our site reports. It distinguishes unique users anonymously.
Expiry: 2 Years

Category: Performance & Analytics
Cookie Name: _ga_*
Provider: Google Analytics
Purpose: Used by Google Analytics to maintain and track session state.
Expiry: 1 Year / Session

Category: Functional Support
Cookie Name: intercom-id-*
Provider: Intercom Inc.
Purpose: Anonymous identifier to allow the customer support live chat window to recognize your session and keep your conversation history intact as you move between pages.
Expiry: 9 Months

Category: Functional Support
Cookie Name: intercom-session-*
Provider: Intercom Inc.
Purpose: Used to track the current active support chat session to ensure messages deliver instantly and reliably.
Expiry: 1 Week

4. Active Consent: You Are in Control
We respect your privacy by default. Google Analytics and Intercom live support chat are completely blocked on our website until you actively choose to click “Accept” on our cookie banner.

If you click “Reject”:
– You will remain on our website and can browse completely normally.
– Google Analytics and Intercom tracking will remain blocked.
– Your visit will be entirely anonymous.

5. How to Change or Withdraw Your Consent
You have the absolute right to change your mind at any time. If you previously accepted our cookies but now wish to opt out, you can clear your cookies in your web browser settings. This will force the cookie banner to reappear the next time you visit our site, allowing you to select “Reject”.

Alternatively, you can block all cookies via your web browser settings. Most popular web browsers (such as Google Chrome, Microsoft Edge, Apple Safari, and Mozilla Firefox) allow you to view and delete cookies directly through their privacy options.

6. Contact Us
If you have any questions about our use of cookies or how we protect your data, please contact us via the main contact methods listed on our website.